Charcroft Electronics Ltd

Charcroft Electronics Limited is committed to providing products and service that meet or exceed our customers specified requirements. We strive to set and achieve quality standards that are capable of meeting, in all respects, the reasonable expectations of our customers. This is aided by strictly adhering to our ‘Five-Point Protocol for Service Excellence’

Respect for customers and staff

Integrity at all times

Knowledge of our products & their markets

Stability & loyalty

Dedication to each and every customer

Charcroft has developed and maintains a Quality Management System (QMS) that conforms to the requirements of BS EN ISO 9001:2000 so that we can provide, sustain and constantly improve the quality of all work we undertake.

All staff at Charcroft are charged with promoting the aim of sustaining and improving the quality of work we undertake and are required to familiarise themselves with the Charcroft QMS. To support them in this Charcroft will support them according to their individual needs for training and development.

The Quality Manager based at Charcroft is Phillip Darwood and he acts as the appointed management representative, responsible for monitoring and ensuring the correct and effective implementation of Charcroft QMS as a whole. He has full authority to implement and enforce the required procedural disciplines necessary to ensure compliance to the QMS requirements. He will also report to the Directors on the performance of the Charcroft QMS and any need for improvement. Any enquiries from external parties on matters relating to the Charcroft QMS may also be handled by him.

In making the above policy statement Charcroft acknowledges that training and understanding are essential requirements and have therefore adopted formal procedures for training which will ensure that it is carried out.